[{"title":"What is Supa Perks?","content":"

We’re excited to show our appreciation through Supa Perks, our exclusive loyalty programme!

By creating an account, you’ll earn points for a variety of activities, including every purchase you make, celebrating your birthday, following us on social media and writing reviews.

The more points you collect, the more you save off your next order.

"},{"title":"Do I need an account to join Supa Perks?","content":"

Yes. You’ll need to create a Supa Perks account so we can keep track of your points and rewards. Joining is quick and free!

"},{"title":"How do I earn Supa Perks points?","content":"

There are lots of ways to earn points with Supa Perks! You’ll earn 1 point for every £1 you spend, plus you can collect points for celebrating your birthday, following us on social media and leaving reviews.

To see all the ways you can earn points, simply head to the 'Ways to Earn' section on your Supa Perks page. Supa Perks Points will not be awarded for the purchase of Supagard gift cards.

Once you’ve collected 750 points, you can convert your points into store credit. Store credit can be redeemed at checkout.

"},{"title":"How do I convert and redeem my Supa Perks points?","content":"

Once you’ve earned a minimum of 750 points, you can convert your points into Supa Perks store credit. Visit the Ways to Redeem section of your Supa Perks account page to choose how many points you’d like to convert.

Store credit is available in the following increments:

750 points = £7.50 store credit
1,000 points = £10 store credit
1,500 points = £15 store credit

Once you’ve converted your points, your store credit will appear at checkout alongside your regular payment options, where you can redeem it against your purchase.

Please note: Points must be converted into store credit before they can be redeemed at checkout. Store credit will expire one year from the date it is redeemed from your points.

"},{"title":"How much is my point balance worth?","content":"

If you were to redeem your point balance for money off your order, 100 points = £1 off. For example, if you had 750 points and chose to redeem them all on an order, you would save £7.50.

You can redeem your points once you have a minimum balance of 750 points. Visit the Ways to Redeem section of your Supa Perks account to convert your points into store credit.

"},{"title":"Is there a limit to the number of points I can earn?","content":"

There is no limit on the total amount of points you can earn, however, we can only reward points for a maximum of 1 review within each calendar month and must be a verified purchase via supagardshop.co.uk only.

"},{"title":"What do the 'approved', 'pending' and 'cancelled' statuses mean?","content":"

Approved: These points can be redeemed on rewards immediately.

Pending: These points need to be verified before you can redeem them. This typically applies to reviews and referrals.

Cancelled: These points will not be added to your account. For example, this will happen if you cancel a purchase (the points will change from pending to cancelled).

"}]

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